Frequently Asked Questions

Business owners and money

Billing, access and support

Can I have a different price to match the exchange rate in my country?

At this time, all prices are listed in U.S. dollars.

We understand exchange rates vary by country, but we are not currently able to adjust individual pricing based on location or currency exchange rates.

Any available discounts, founding prices, payment plans, or special offers will be shown clearly on the checkout page.

Which browsers work best?

For the best experience, we recommend using the most updated version of:

Google Chrome, Safari, Firefox, Microsoft Edge

If something is not loading properly, try refreshing the page, clearing your browser cache, or opening the page in a different browser.

My credit card is being declined. Why is that?

A card may be declined for several reasons, including: Insufficient funds, Incorrect billing details, Expired card, Bank security settings, International purchase restrictions, Daily spending limits, Fraud protection blocks, Incorrect ZIP/postal code or CVV

Please double-check your card details and billing information.

If everything looks correct, contact your bank or card provider to approve the transaction.

How do I update my credit card?

If your purchase is connected to a payment plan, subscription, or membership, you may receive a secure billing portal link from our payment processor.

Please check your email for your original purchase receipt or billing update link.

If you cannot find it, email us at: info@umorphos.ai

and we will help you update your payment method.

I can’t remember my password. What do I do?

Go to the login page for your course or student portal and click: Forgot Password

Enter the email address you used when you purchased or enrolled.

You should receive a password reset email within a few minutes.

Please check your spam, promotions, or junk folder if you do not see it.

How do I change my password ?

Log in to your student portal and go to your account settings.

From there, you should be able to update your password.

If you cannot access your account, use the Forgot Password link on the login page or email:

info@umorphos.ai

How long do I have access to my purchases?

Access depends on the product or program you purchased.

For most digital products and self-study programs, you will receive access for as long as the product remains active and supported, unless otherwise stated on the sales page or checkout page.

For live workshops, communities, memberships, coaching containers, or retreats, access may be limited to the dates, replay period, or enrollment window listed at the time of purchase.

Please refer to the specific sales page for your offer.

Can I get a refund?

Refund policies vary by product.

If a specific refund policy or guarantee is offered, it will be listed on the sales page or checkout page for that product.

Because many of our products are digital and provide instant access, some purchases may be non-refundable unless otherwise stated.

To request support with a purchase, email us at: info@umorphos.ai

Please include your name, purchase email, product name, and order date.

My video doesn’t play back smoothly. How can I fix this?

Video playback issues are usually caused by internet speed, browser settings, device performance, or temporary platform issues.

Try the following: refresh the page, close extra tabs or apps, check your internet connection, switch to a different browser, clear your browser cache, restart your device, try watching on another device, move closer to your Wi-Fi router, pause the video for a few minutes to let it buffer.

More tips to help playback issues

If you are still having trouble, try: Using Google Chrome or Safari, turning off VPNs or browser extensions, lowering the video quality, if that option is available, disconnecting other devices from your Wi-Fi, using a private/incognito browser window, checking whether your device software is up to date, trying again later in case the video platform is temporarily slow

If the issue continues, email us and let us know what device, browser, and internet connection you are using.

I purchased something but didn’t receive an email. What should I do?

First, check your spam, junk, promotions, or updates folder.

Search your inbox for: uMorphos, Aleisha Beckum, Stripe. If your purchase was before the rename, search for “Atlas” or “Navigator” too.

Also make sure you are checking the email address you used at checkout.

If you still cannot find your access email, contact us at: info@umorphos.ai

Can I share my purchase with someone else?

No.

Your purchase is for your personal use only.

Please do not share login details, download links, PDFs, audios, videos, worksheets, private portal access, or course materials with anyone else.

Each person who wants access should purchase or enroll separately.

Can I use uMorphos materials with my own clients or students?

No, not without written permission.

All workbooks, audios, prompts, rituals, frameworks, exercises, methods, and course materials are protected intellectual property of uMorphos.

They are for your personal use only and may not be copied, taught, repurposed, shared, adapted, or used inside your own coaching, healing, therapy, teaching, retreat, community, or business offers without written permission.

Is this therapy?

No.

uMorphos provides personal-growth, spiritual-growth, educational, and transformational coaching content.

Our products and programs are not therapy, medical care, mental health treatment, diagnosis, crisis support, or a substitute for licensed professional help.

If you are experiencing a medical or mental health emergency, please contact emergency services or a licensed professional immediately.

How do I get in contact?

For support, billing questions, access issues, or general help, email: info@umorphos.ai

Please include: Your full name, the email used at purchase, the product or program name, a short description of what you need help with

We do our best to respond within 24–48 business hours.