Where, specifically, are the patches, exceptions, and workarounds that compensate for inadequate infrastructure across your operations? This question tests whether the leadership team has visibility into the compensation patterns that are producing operational outputs. Sound infrastructure operates without significant compensation because the infrastructure produces what's needed. Inadequate infrastructure produces operational outputs through compensation that lives in shadow spreadsheets, individual knowledge, informal processes, and heroic effort across the organization. If you can't answer this question, you don't know what's producing your operational outputs, which means you don't know what would happen if any of the compensation mechanisms failed. The compensation is doing real work. The work is invisible. The invisibility is the structural problem, because you can't manage what you can't see.